Howto: Setting up a Virtual Switchboard

This is a quick howto to help first time users get started.
Here’s what we want to do.
During Opening Hours (Mon-Fri 9:00-17:00)
- Answer the call and play a menu “welcome, press ‘1′ for sales, press ‘2′ for support, press ‘3′ to get our postal address”
- Get an email alert to tell us a call arrived [...]