We have planned maintenance on Thursday 21st of Jan @ 17:30 to improve switchboard functionality.
Work window is from 17:30 to 20:30, during this period there will be restricted access to your online account. CALLS WILL NOT BE AFFECTED.
We will have a service announcement on completion to bring you details of the improvements.
From Jan 1st 2010 VAT was reduced from 21.5% to 21%.
All VAT savings are past on to consumers.
The change in VAT affects pricing as follows
The following charges excluding VAT remain unchanged (ie. the price including VAT will be lower than before)
- All call charges
- All monthly charges
The charges excluding VAT were changed (ie. the price including VAT remains the same as before VAT change)
- All setup/activation fee’s
- Top-ups for Pay As You Use
There is no loss of benefit to the consumer for these changes as the full charge amount is credited to the balance on account (for example the pay-as-you-use top-up will still be 20 but calls are cheaper so the balance will last longer).
All charges can be viewed on our website.
If you are unclear on any issue related to VAT change please do not hesitate to contact support.
Q. Why are you charging 21% VAT ?
21% is the new Irish VAT rate where press1 HQ is based.
There are special rules for telecommunications, broadcasting and electronically supplied services.
In the case of business to consumer services are taxable at the place where the supplier is established.
In the case of supply to UK VAT registered businesses no VAT is charged.
We had an outage today of incoming call handling.
Fault Start Time: 11:11am
Fault Resolution Time: 12:37pm
Initial fault led to 30% of calls failing, removal of the faulty node led to overload and complete failure of all calls. The faulty nodes continue to be pro-actively monitored, the manufacturers are performing a full investigation.
We apologise for any inconvenience this may have caused.
We’d like to let you all know, we have a new referral program.
It’s an easy way for existing customers to benefit from referring others to the press1 service.
It’s very easy to use – no special application forms or subscription is required.
How it works
You get someone new to sign up as a press1.co.uk customer and we will credit your press1 account with the sign-up fee they paid.
The pricing for our 0870 switchboard has been revised to 14.99 per month (ex. VAT)
All new subscriptions will see this effect immediately, the new prices are reflected on the website.
Existing customers will be updated to the new pricing plan in November automatically ( monthly charge for Oct. will be at the old price level, charge for Nov. will be at the new level.
Questions and Answers
Q.Why have you reviewed pricing ?
A.Ofcom the UK regulator has introduced new regulations regarding 0870 numbers (see below) which became active on August 1st 2009, the result of this change is that significantly less inbound revenue can be offset against the switchboard hosting cost’s – hence there’s an increase in the switchboard monthly fee.
Q. What are the changes ofcom has introduced ?
Changes are applied to regulations which strongly encourage all operators to keep 0870 number call pricing equal or below the cost of a national call. The changes refer to how operators must advertise pricing – see more on the ofcom website
Q. I have an existing 0870 switchboard, what are my options ?
A: You have a number of options
1) Keep your 0870 numbers and pay the new monthly charge
2) Change to an 0845 (local NTS) number for 9.99 per month – we can attach your old 0870 to an announcement so your customers will know where to call.
3) Change to an 0844 (fixed rate NTS) number for 4.99 per month – we can attach your old 0870 to an announcement so your customers will know where to call.
Note: There is no charge for changing accounts.
A failure in our core network early this morning lead to an unexpected service outage, voice service was restored by 10:00am and full web services by 10:30am.
We are investigating the exact cause of the problem, once isolated we will put measures in place to prevent the same problem re-occurring.
Sincere apologies for any inconvenience caused.
Press1 Support
Happy New Year to all our customers
We’d like to take this opportunity to thank all our customers for being with us in 2008 and let’s hope 2009 is not as bad as all the Economists think !
To make things easier for customers Joining us this January we have added a new promotional code ’2009′.
This will give you a discount sign up fee of £10.00(including VAT).
How to use this code.
When you are subscribing to a new account or upgrading a trial account enter the digits ’2009′ in the box ‘promotional code’.
This offer is valid until 31st Jan 2009.
From 1st of Dec 2008 VAT has increased from 21% to 21.5% for press1.co.uk customers.
With the global economic slow down governments are taking different approaches to stimulating market activity. While the UK announces a drop in VAT to 15%, Ireland ups the rate to 21.5% (from 21%) – go figure!. For those press1 customers who are VAT registered in the UK there will be no change (still 0% VAT), for those paying VAT all charges will increase by 0.5%, this includes rates for call forwarding (of course forwarding to UK landlines is still FREE).
Why are you charging 21.5% VAT ?
21.5% is the new Irish VAT rate where press1 HQ is based.
There are special rules for telecommunications, broadcasting and electronically supplied services.
In the case of business to consumer services are taxable at the place where the supplier is established.
In the case of supply to UK VAT registered businesses no VAT is charged.
Attention – With Press1′s improved affiliate program you can now earn a massive 10% revenue share.
Our Virtual Switchboard Service (flexible call management system) is ideal for the small business or start-up as it provides great value, high quality and has the flexibility to grow and change with a company.
All you need is a single link from your website to ours and you can start earning revenue.
- Let our Virtual Switchboard Service provide you with a growing monthly revenue stream.
- Each account sold is permanently assigned to you. (This means your monthly revenue will continue to grow as you continue with the program)
- Participation is very simple. All you have to do is place the unique link we provide on your website and all the referred customers are tracked as yours.
- Become a registered affiliate now and begin to offer your visitors access to feature rich business phone systems.
Track your progress with our online Affiliate Terminal:
Now is a great time to join our program as the Virtual era is rapidly emerging. So sign-up here and begin right now!
For more information contact:
Email: info@press1.co.uk
Website: www.press1.co.uk
We look forward to hearing from you.
This months useful Tip is the Voice Message Reminder.
- When out of the office going about your daily business remind yourself of important meetings, ideas and things to do by calling through to your press1 system and leaving yourself a voice message.
- Voice message gets sent to your email account and can be stored and organised so as you never forget to attend to those great ideas and important follow ups.
If you would like to tell us your own thoughts, tips and tricks please contact us at:
Email: support@press1.co.uk
Website: www.press1.co.uk
We hope that you find these tips useful.
Thanks.
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